SA OE Updates - Case for Change


Student Services Initiative Case for Change, October 1, 2010

  • California budget forecasts indicate a continued decline in state revenue, which will have an impact on our delivery of student services. Without a well-planned systematic approach to delivering cost effective and valued student services, we will certainly lose our ability to attract and retain top-quality students.
  • There are some inefficiencies and lack of cohesion among student service units, resulting in confusion for our students. The current student services organizational structure grew organically over time, with little or no coordination among units. Students view us as one institution and yet they are faced with programs that are not aligned with each other, can be redundant, and provide inconsistent service levels. This creates a bureaucratic maze for our students, and can make it difficult for staff and faculty to work effectively.

  • Our students are born into a digitally networked and mobile world and UCB has not kept pace. As the #1 public university, UCB has the responsibility to provide high-quality integrated and seamless student systems. Our current systems are out of date, partition data, and are built on incompatible technologies that do not allow for easy evolution and future expansion. They do not provide an adequate foundation on which to meet our students’ digital needs and assumptions of service.

  • Our student body is increasingly diverse and its needs are ever more complex and unmet. Berkeley’s capacity to address these needs is currently limited and yet student expectations and demand for services are rising. Resources to support these needs are challenged by communication gaps and service overlaps. Current service offerings may not fully align with emerging demographics and the attending shifts in service delivery paradigms.

  • Student service staff members do not have adequate training to do their best work. Anticipated staff cuts in response to budget targets mean that our remaining staff members need the right tools, training and structure to be efficient and effective. There is no campus-wide training program in place to ensure consistent service delivery standards.

  • New projects such as Lower Sproul, active learning classrooms, Kuali Student, and the Student Portal provide a window of opportunity. These projects provide momentum for change, and offer a platform from which to impart a positive message of growth, engagement, and community to our current students, parents, staff, faculty, and alumni.