student and campus images with buttons for access, service and engagementimage of students with word "Service"The Year in Student Affairs 2012-2013 | Highlightsimage of students with word "Engagement"image of students with word "Service" campanile image with word "Access"

Residential and Student Service Programs

Residential and Student Service Programs (RSSP) provides housing, dining, and residental student development services, as well as conference services, early childhood education programs, and the Cal 1 Card program. RSSP's mission is to provide the highest quality services and programs that ease a student's transitions through the university and in the greater community, and to provide all our customers—students, faculty, staff, and guests—with a quality customer experience.

RSSP Boosts Revenue to Support No Rate Increase for Housing and Dining Expenses

Residential and Student Service Programs (RSSP) increased revenue from new business to support a zero percent rate increase in students' housing and dining expenses. The increased revenue included concession revenue of $1.6 million, catering revenue of $500,000, additional conference services revenue of $1.4 million, and business sponsorships revenue of $500,000, for a grand total of $4 million in additional revenue that is helping to keep students' housing and dining expenses affordable.

Grand Opening of Maximino Martinez Commons: Green and Accessible Housing 

In August 2012, Maximino Martinez Commons welcomed 400+ students who took up residence in the modern six-story facility built to LEED (Leadership in Energy and Environmental Design) Gold sustainability standards. It includes 200+ beds in double rooms, 215 single-occupancy units, and features accessible bedrooms and units for the hearing-impaired, as well as a faculty apartment, study rooms, an academic center, and a fitness center. Among its many sustainable features are storage space for more than 80 bicycles; an energy dashboard displaying energy and water use in real time; rooftop solar collectors for water heating; 20 tons of wood from trees cleared from the site used for benches, paneling, and more; and drought-tolerant native-plant landscaping.  Read more

Additional Highlights

  • Kevin Cuellar received an Excellence in Management Award. “Kevin actually cares for and fights for his employees. He improved our workspaces, hired additional help to balance the workload, and fought for our interests even when we didn’t bring the inequity to his attention. If he noticed something that was not in his realm of responsibility but was still a safety issue or inequity, he would escalate the issue . . . and follow up to ensure the issue was resolved.”
  • RSSP re-chartered the Diversity, Inclusion, and Social Justice committee. The committee, which has traditionally been a volunteer consortium of motivated staff, has been re-chartered, leadership has been appointed, and the committee has been provided an annual  budget.  The committee co-chairs are now focusing on recruiting new volunteer staff members and launching in 2013-14.
  • RSSP is currently pursuing master lease opportunities for a housing facility with 163 beds. No new buildings are currently planned by RSSP.
  • The first iteration of a comprehensive strategic plan for Critical Dialogues Across Differences (CDAD) is in place and guides the program.  This plan will be further enhanced to include new priorities and philosophies (such as Restorative Justice) recently adopted within the Office of Student Development  to increase the depth (namely, increased participation) and breadth (namely, additional dialogue topics) of the program.
  • A new 45-minute interactive training session on diversity, respect, and civility facilitated by an HR Director was added in October 2012 to RSSP's New Employee Orientation (attendance is required by all new career and contract hires) and supervisor training.  From late fall through winter 2012-13, all RSSP employees were required to attend one of several two-hour live theater programs produced by an external vendor that focused on harassment and bullying policies, and creating a civil and respectful environment. Starting in July 2013, new online sexual harassment education will be rolled out to all employees, including students. Two RSSP trainers have been given permission by campus Title IX to conduct regular information sessions (as of June 2013) to better educate employees on all types of harassment and bullying behaviors, respect and civility expectations, and reporting requirements.  This will solve scheduling and resource challenges as the Title IX office previously wanted to conduct all facilitations and trainings.
  • Created a workshop on bullying for managers and supervisors. Training has already been included in CalDining employee training. The Ombuds program was utilized in 2012-13; quarterly forum for RSSP supervisors will be rolled out in 2014-15.
  • The goal to implement the second iteration of the RSSP customer service initiative (STARS 2.0) was temporarily put on hold because of the impact of the migraiton of staff under the Campus Shared Services initiative.  Service excellence will become a new focus for RSSP this coming year under the STARS 2.0 rubric.
  • The goal to extend Cal 1 Card services for UC Extension students who currently do not have access to the C1C or its uses on campus is in progress and is dependent upon a software change by UC Extension. Expected completion date is summer 2014.
  • The goal to restructure the Office of Student Development to improve student service by focusing on the student at the unit level is complete.  Three key leadership positions have been filled, and a new supervisory and programming matrix has been implemented to focus on the student experience at the residential unit level.
  • RSSP and ASUC developed a new relationship/partnership in the areas of custodial services and food service. A custodial services memorandum of understanding has been signed and is in effect for the interim period until Lower Sproul re-opens. No collaboration on food service, which will be outsourced.
  • The project to create a new childcare program at Dwight Way to expand program capacity to support faculty and staff children is underway and on schedule. The new facility will open in May 2014 and have occupancy in fall 2014 for 40 infants and toddlers. The project cost  is $4.9 million.
  • The goal to implement early move-in to accommodate Summer Bridge and international students is complete, with detailed coordination between the Berkeley International Office and the Offices of Student Development and Conference Services within RSSP.  Special transportation is provided to  international students living in the residence halls during the fall semester to assist with the move-in process.
  • The goal to act as early adopters for Cal Time is currently on hold per the campus implementation schedule. The first phase rollout is complete, as RSSP did migrate to CalTime as expected; however, further progress on the project relative to future phases and time clocks has been suspended. Full implementation of the project is significantly delayed with current dates now a full year away (approximately 2014 - 2015).  
  • Great strides have been made in integrating the Incentive Awards Program (IAP) into the Office of Student Development (OSD) and RSSP.  The program and staff have moved to the Residential and Student Services Building (RSSB), IAP is now under the RSSP business unit, and IAP programs and initiatives have been folded into the OSD and RSSP 2013-14 priorities.
  • The project to implement new dining systems (food management, point of sale, etc.) is underway. A Request for Proposal was issued to select a vendor to provide a product to decrease food operating cost (food costing, menus, point of sales, concessions).  The vendor will be selected from among the finalists by June 30. Implementation is planned for summer/fall 2014. The cost is approximately $350,000.
  • The goal to develop a three-year technology plan for RSSP is complete. The plan currently includes 27 software projects and several equipment installations or upgrades. The plan is reviewed monthly and updated as part of the annual budget and planning process. 
  • Full implementation of the project to establish a second-year student program at Maximino Martinez Commons (MMC) was postponed because of  staffing changes and the need to focus on the higher priorities of fully opening the building. The MMC Resident Director  and Academic Program Coordinator are currently collaborating to develop a comprehensive, year-long community development plan, rooted in departmental learning outcomes and specific theoretical understandings of the developmental needs of second-year students. This plan will be completed by the beginning of fiscal year 2013-14.  A new faculty member in residence will be recruited to support the second-year student program at MMC, with an expected start date of spring 2014. 
  • The project to develop Channing-Ellsworth for student housing by 2015 is on hold (or potentially cancelled). Unit towers renovation is underway now until early fall 2013. Estimated cost for these renovations is $28.5 million.
  • Continue to fund, in excess of $8 million per year, planned minor renovations/replacements to existing housing and dining facilities, and restore the historic gardens on the Anna Head/Maximino Martinez Commons block.
  • Future funding will be reduced, by at least $2 million, to help replenish reserves after the Unit towers project and also to compensate for very low housing rate increases.