March 11, 2020 - Res Life message for res hall residents re: protocols during this time

UC Berkeley Residential Life Director,  Glenn DeGuzman, and Associate Director, Zan Tansey, sent the following message to students living in on-campus housing 03/11/2020:

As you may have seen on Monday March 9, 2020 the Chancellor issued a statement that the campus is moving towards online instruction and limited services though March 30. We in Residential Life would like to update you on information specific to how this will affect students living in the Residence Halls.

One of the most important parts of controlling the spread of COVID-19 is practicing social distancing, which we understand can be complicated on a large campus! Also, we understand that there may be rumors without factual basis circulating through our communities. We wish to remind you to please pay attention to campus emails and messages on our websites (like the campus information page and the Student Affairs information page), and official social media channels (such as the campus Twitter which you may wish to follow). These will be your best sources for accurate and timely updates, including if there are confirmed cases on campus. In addition, you may wish to read the recent campus Reddit Ask Me Anything (AMA), which also addresses some concerns. 

We stress that Residential Life is still open and that we are here to support you. In alignment with social distancing, instead of coming to the office, please call or email your Resident Director or Senior Resident Director. Their contact information can be found on our Staff Directory. They are typically available during office hours Monday-Friday from 10am-6pm. 

  • All in person residential programming is canceled through Monday, March 30 to reduce social gathering. While we will not be hosting any in person activities or events, the Hall Staff (RA/TPRA/SRA) will continue to be active in their roles to engage and support you via virtual tools such as video conferencing, email, and phone. Hall Association and RHA General Assembly meetings will continue as planned, but will also be virtual. Staff will remain present and on-call within the residential communities 24 hours a day.

  • If you are locked out or need assistance, you should continue to follow the normal protocol:  

    • Please contact your Front Desk for lockouts or maintenance requests during business hours. 

    • Please contact the RA on Duty phone number for your specific building after 7:30 PM on weeknights, after 2:30 PM on Saturdays and after 9 AM on Sundays. This number is posted throughout your residential community. 

    • Please do not text, only call for all requests. Please note response time for lockouts will be delayed, and will take an hour or longer. We are requesting that you carry your keys with you at all times (for example to the restroom) since lockout service will be impacted.

  • As always, if there is an emergency please contact UCPD at 510-642-3333 or 911. For those residing in Garden Village and Panoramic Berkeley, please call Berkeley Police Department at 510-981-5900 or 911.

  • Front Desks: Will remain open during business hours. We encourage you to refer to the hours and contact information for your specific Front Desk. 

  • Maintenance Requests: The online work order tool will continue to be available to you and you may submit work orders at Please be prepared that there may be a longer response time for requests.

  • Cal Dining: Will remain open for normal service hours. You may notice some changes in menu and service options.  For example, there is likely not to be any self service stations. To support social distancing, To-Go boxes will be offered as a temporary accomodation.  More info on Cal Dining can be found here.

  • Health Services: If you have any questions related to health and wellness, please consult with University Health services open M-F, 8am-5pm and Weekend hours are 10am-4pm. If you are experiencing symptoms, please call the University Health Services (UHS) Advice Nurse 510-643-7197 before going onsite to University Health Services. See updates on the UHS website regarding the COVID-19 here.

The CDC is recommending thorough hand washing to prevent the spread of COVID-19 (see more tips). We encourage you to wash hands when you return home from work, school, and social activities to help limit your communities exposure to illness.  

For more information on the campus response to COVID-19, please visit