Manager's Toolkit: Resources




Here are some additional resources to the toolkit such as videos and podcasts. They include up to date, innovative material from modern leaders. If you would like to add any material to this page that you find important, please send us an email.


Leadership Coach: How to Fix a Non-Performing Team

Leadership Coach: How to Fix a Non-Performing Team

Leadership Coach: How to Fix a Non-performing Team

"When we talk about non-performance, there are two areas that we need to address. The first one is defined by the measurable outputs that we’re responsible for in our roles. These include activities, daily goals, projects, service time and other related metrics. The second area of performance is behavior – honesty, respectfulness, and team interactions. Both of these areas are equally important, and it is crucial for us as leaders to give both of them adequate attention.

On this episode of Leadership Coach LLC podcast, we analyze the main elements that need to be addressed in the process of fixing a non-performing team. We cover everything from setting expectations to setting up key performance indicators and a consistent coaching practice. Don’t miss this episode that will surely help you fill the gaps in your team’s performance and set your organization up for success." (leadershipcoach:



  • Two main areas of team performance.
  • How to properly set team expectations.
  • The difference between policies, goals, and expectations.
  • How to set up performance indicators for your team members.
  • The importance of consistent coaching.




Leadership Coach: How to Coach Anyone on Anything

Leadership Coach: How to Coach Anyone on Anything

"As adults it’s difficult to make significant behavior changes. That’s why so many of us stay stuck in negative behavior patterns. It’s not so much that we don’t want to change, it’s more so that we don’t understand how to go through that change.

People often present with a “pain point” – something isn’t working and they’re frustrated. People tend to blame others for the predicament they’re in. They believe their problem is because of someone else or something else outside of them. They don’t realize they’re externalizing it.

As a coach, it’s my job to help people realize that they don’t have to wait for others to change – they can start to feel better and get better results despite what’s going on around them. Here’s how I do that." (leadershipcoach:



  • How to help people identify the source of their pain.
  • How to help people see it and understand it. How we characterize our experience in the world has everything to do with how we ultimately respond.
  • How to get them to notice themselves.
  • Why the fourth step is the hardest – called courage or choice.
  • The “becoming.” The more we make the choice to change the more it becomes who we are; it becomes natural.



Leadership Coach: Basic Elements Required for Accountability

Leadership Coach: Basic Elements Required for Accountability

"Many managers struggle with accountability, so today we’re going to talk about four key elements that need to be in place to make things easier when there are break downs in performance and accountability." (leadershipcoach:



  1. The importance of setting expectations with you team. This isn’t a one-sided drill – it’s collaborative.
  2. Why every individual on your team should have individual performance goals. 
  3. Why everyone on your team should be having consistent one on one meetings with you.
  4. The importance of "follow up". 


Leadership Coach: What Needs to Change When Things Change


Leadership Coach: What Needs to Change When Things Change

"In today’s work environment, things are constantly changing. Whether we are talking about products, processes, structures or even people, most of these don’t stay static for very long. Despite the fact that things change so rapidly, there’s still a notion, for us as human beings, that things are supposed to stay the same. This creates a certain level of resistance to that natural progression.

So what happens when people hear about change?

On this episode of Leadership Coach LLC podcast, we delve into the reasons why people experience resistance to change and what we as leaders can do in order to mitigate the challenges that come with it and stall movement within our organizations. Tune in to find out what you can do to alleviate the adverse effects of change and how to position change in a way that benefits both the company and the employees. Click “Play” below… " (leadershipcoach:



  • Why change often stalls progress in organizations.
  • How people process the news of change before it actually happens.
  • What employees truly care about when change happens.
  • How to think about positioning change.
  • The steps leaders can take to manage change and support employees through the process .
  • The importance of having a 1-on-1 dialogue with employees about the upcoming change.
  • The hazards of not addressing change as a leader.



Leadership Coach: Managers and Coaching Algebra

Leadership Coach: Managers and Coaching Algebra

"Depending on the current circumstances and how we choose to look at it, performance management can either be the “Banes of Existence” for a lot of managers, or one of the most exciting parts of being a leader.

On this episode of Life Coach LLC podcast, we talk about a formula that helps managers think about how to improve performance, identify where performance is either thriving or is decreased, and how to get better results and achieve success with your team.  This is something I call “Coaching Algebra.”

Join us to learn about a simple way to think about performance, so that you can diagnose where the issues are, and come up with potential solutions to help you get improved results. I examine the two areas of employee performance that directly affect why they get certain results, and what we as managers can do to help them improve each area. Don’t miss this  important episode that is sure to help you get closer to mastering performance management." (leadershipcoach:



  • An easy formula for improved performance.
  • The factors that contribute to performance quality.
  • Why replicating what high-performers  do, does not always produce the same results.
  • Two questions managers should consider in order to help achieve certain results for an organization.
  • The importance of educating employees that are lacking necessary skills.
  • Why the right mindset is crucial to achieving results and what you can do to help employees obtain it.
  • My favorite exercise for understanding why we are, or are not , getting certain results.



The Power of Vulnerability: Rene Brown

The Power of Vulnerability: Brene Brown, 2010

"Brené Brown studies human connection — our ability to empathize, belong, love. In a poignant, funny talk, she shares a deep insight from her research, one that sent her on a personal quest to know herself as well as to understand humanity. A talk to share." (Ted talks:





Everyday Leadership: Drew Dudley

Everyday leadership: Drew Dudley, 2011

"We have all changed someone’s life — usually without even realizing it. In this funny talk, Drew Dudley calls on all of us to celebrate leadership as the everyday act of improving each other’s lives." (Ted talks:





Why It's Time to Forget the Pecking Order at Work: Margaret Heffernan

Why it's time to forget the pecking order at work: Margaret Heffernan, 2015

"Organizations are often run according to “the superchicken model,” where the value is placed on star employees who outperform others. And yet, this isn’t what drives the most high-achieving teams. Business leader Margaret Heffernan observes that it is social cohesion — built every coffee break, every time one team member asks another for help — that leads over time to great results. It's a radical rethink of what drives us to do our best work, and what it means to be a leader. Because as Heffernan points out: “Companies don’t have ideas. Only people do.”"(Ted talks:





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Why Good Leaders make You Feel Safe: Simon Sinek

Why good leaders make you feel safe: Simon Sinek, 2014

"What makes a great leader? Management theorist Simon Sinek suggests, it’s someone who makes their employees feel secure, who draws staffers into a circle of trust. But creating trust and safety — especially in an uneven economy — means taking on big responsibility." (Ted talks: