Highlights & Accomplishments

Reduction in Expenses =
No Increases in Room & Board Rates

2011-12 was a positive financial year for RSSP due to higher than anticipated occupancy and continued diligence in creating reductions in expenses. Conference Services, University Village Recreational Sports, and Cal Dining continued to increase their respective number of clients and customers, bringing in additional revenue. RSSP will not increase room and board and rent rates for the 2012-13 year, the third year out of the past four with no increases.

Campus Contributions

RSSP staff co-facilitated and were heavily involved in two important campus groups this past year, the ASUC Transition Planning Team and the First Year Experience Task Force. Both groups completed their assignments successfully, forwarding recommendations to Vice Chancellor Le Grande.

STARS Standards Customer Service Training

All RSSP units completed STARS standards customer service training. The STARS standards (sincere, trustworthy, attentive, resourceful, and successful) help advance RSSP’s mission through high quality customer service. STARS training has now been embraced by others in Student Affairs and on campus.

Chancellor's Committees & Awards

• Yoo Mi Choi, Residential Living, and Norton Mitchell, Housing Facilities, were named to the Chancellor’s Staff Advisory Committee (CSAC). They join Chuck Davies, Cal Dining, as RSSP representatives to CSAC.
• Don MacGregor was selected to serve on the Chancellor’s Advisory Committee on the Lesbian, Gay, Bisexual, Transgender Community at Cal.
• Justine Erickson, Rosalinda Garcia, Lisa Hart, and Helen Horowitz received a Chancellor’s Outstanding Staff Award (COSA) for their work on a job-rotation concept for family student housing.
• Florence Fung, Shawn LaPean, Michael Laux, Ida Shen, and Patrice Thomas also received a COSA for their work with Operational Excellence and creating cost savings in meal plans for students.

Residential Living received the Western Association of University Housing Officers’ Equity and Diversity Award for their work in social justice and inclusion.

Natalie Lui, Cal Catering, was recognized as a Certified Meeting Professional through the Convention Industry Council.

Tavie Tipton, University Village, received an Excellence in Management Award from the Berkeley Staff Assembly.

Cephas John, Cal Housing, received the “Student Parent Champion Award” from the Student Parent Association for Recruitment and Retention.

Marty Takimoto, Communications and Marketing, received the 2012 James A. Hurd Award from the Association of College and University Housing Officers, International (ACUHO-I) presented annually to an ACUHO-I member of color to honor and recognize outstanding contributions to the association and housing profession.

Eric Haney, Foothill Residence Hall Executive Chef, was featured as one of FoodService Directory’s “30 Under 30”, highlighting future foodservice industry leaders.