Service

 

Highlights for Student Affairs Strategic Priority: Service

Goals: Enhance program services and delivery; leverage technology



   
Cal Student Central

Cal Student Central

 

Cal Student Central had another successful year in providing much-needed student services in one place, resulting in highly satisfied students. The office administers a three-question survey after each case, and the highly favorable results demonstrated that students felt respected, that advisers were highly knowledgeable and efficient, and most importantly, that over 86 percent of all issues presented were resolved. Overwhelmingly, students were satisfied with the service provided by the knowledgeable and courteous staff. One student noted that they were grateful for all of the help they received “in such a timely manner. [CSC has] truly made my week and relieved so much stress.” Another student said they were grateful for the “extended kindness and exceptional communication” from CSC. These results are even more impressive considering the in-person escalation rate (how often CSC escalates cases to partner offices) is less than 10 percent, against a 20 percent goal, proving that the team continues to provide top-notch student support.

 

 
Berkeley Bulletin

Office of the Registrar

 

Serving students from enrollment to graduation, the Office of the Registrar needed a website that could provide information clearly and concisely to tens of thousands of people. The office partnered with Student Affairs Communications to develop a new website organized by function: academic records; tuition, fees, and residency; how to enroll in classes; veterans benefits; and classroom scheduling. The newly enhanced website is just part of the office’s overall contributions to serving an increasing number of students and academic programs on campus. The office has successfully collaborated with campus partners in order to serve more students, and it served in a leadership role for major campus challenges, such as exploring alternatives in light of the closure of Wheeler Hall and launching a new classroom scheduling system. Coming in July 2016, the Registrar's office is launching Explore Courses, a new feature of the Berkeley Academic Guide. Explore Courses is an exciting new app that unites data from the course catalog and the schedule of classes into one, powerful search and discovery tool. Explore Courses uses keywords and filters to quickly narrow options, helping students find the most interesting and relevant courses offered as they plan for enrollment.

 

 
SAIT

SAIT

 

Over the course of 2015-16, SAIT continued to focus on meeting the needs of customers and supporting the students, staff, and faculty who use the systems we maintain while continuing to do the very crucial work of providing an excellent student experience. An integral part of providing these services is making certain that IT operations are professionally managed and staffed. In this fiscal year, SAIT continued to implement its Workforce Strategy Plan — which included ensuring that all SAIT staff members are educated in relevant areas of competencies, and work with their supervisors to meet goals laid out in professional development plans. Lastly, SAIT Associate CIO Paul Robles served as the chairperson for the campus-wide IT Summit 2016, a forum for campus IT staff and teams to network, share their work, learn about new technology, and engage with campus IT leadership.

 

 
Student Conduct

Center for Student Conduct

 

The Center for Student Conduct managed 778 total conduct cases between January 1 and December 31, 2015, and 350 cases from January 1 through May 31, 2016. The Center continued to face an urgent need to help the campus address and respond to sexual misconduct, handling 22 sexual misconduct cases in 2015, and an additional 16 cases from January through May, 2016. These cases, which have continued to increase in both numbers reported and the need for adjudication, are complex compared to other cases the Center manages, and require a much higher level of engagement. As part of the Center’s response in this area, it played a strong role in the campus response to Clery Act, Office of Civil Rights, and state-level audits. Lastly, the Center is preparing to hire new staff to help manage the increased caseload, aligned with UC systemwide efforts to combat sexual violence and sexual harassment.

 

 
Cal Dining

Cal Dining

 

Cal Dining set a new record by selling more than 5,100 optional meal plans, an increase of 20 percent from the previous fiscal year. Additionally, Cal Catering handled over 3,000 events, including the Clinton Global Initiative, which hosted former President Bill Clinton. Cal Dining supported the UC Global Food Initiative by volunteering staff time to assist in ordering, stocking, and inventory of food items, as well as spearheading a fundraising campaign for the UC Berkeley Food Pantry that raised more than $55,000 in food inventory. In addition to supporting campus programs, Cal Dining collaborated with the County of Alameda Food Bank to provide fresh produce to students in need. Even with the increase in demand, Cal Dining continued to grow its sustainability and health efforts by launching new residential dining menus that featured a wide variety of plant-forward items. Dining also celebrated the grand opening of Brown’s, whose menu consists almost entirely of local foods that are grown, milled, preserved, and processed within 250 miles of the Berkeley campus.These efforts were recognized by both the Chancellor’s Advisory Committee on Sustainability and the National Association of College & University Food Services.

 

 
SPI

Restorative Justice Center

 

This year, the Restorative Justice Center piloted the RJ Student Leaders Program, hiring and training seven students to bring community building circles and trainings to campus living spaces and student organizations, and the student leaders facilitated restorative responses to campus climate harms, including survivor support circles and peacebuilding circles. The RJ Center also focused its efforts on training graduate student instructors (GSIs) to create inclusive learning communities in their discussion sections and facilitated restorative responses for grad students experiencing conflict with their advisors. Over the course of the year, the RJ Center trained about 250 students (undergrad and grad) in community building and conflict resolution, and facilitated harm and peacebuilding circles for another 250 students and staff. It also trained and supervised 10 students working with RJ-focused community partnerships at local schools and organizations. The RJ Center Student Leaders program was honored at the Clinton Global University for its innovations in the area of improving campus life.

 

 
Student Affairs Business Operations

BusOps

 

In FY 2015-16 Student Affairs Business Operations continued to offer integrated services to all units throughout the division ranging from financial services, procurement, document imaging, travel management, safety coordination, building management, event planning, workforce planning, and many others. The team led a complex space realignment project for the division moving non-student facing units out of Sproul Hall in order to create space for student-facing services that had been dispersed across campus. The project unified several teams that had been working in multiple locations and created opportunities for increased efficiency and more effective working relationships for both student-facing and non-student facing departments.

 

 
Student Affairs Communications

Student Affairs Communications

 

In 2015-16, Student Affairs Communications continued to develop its team of dedicated specialists in order to meet the growing divisional needs for effective messaging, marketing, web expertise, digital design, and print collateral. This includes dedicated client relationship managers and campaign strategists, highly experienced web and graphic designers, critical communications counsel, and expert writers. Student Affairs Communications supports and liaisons with all units within the division, creating the majority of the divisional communications and materials that interface with students.

 

 
Cal 1 Card

Cal 1 Card

 

Cal 1 Card participated in the 23rd Annual National Association of Campus Card Users (NACCU) Conference in April 2016 with hundreds of administrative and technical representatives from campus card offices across the country and abroad. As part of this event, UC Berkeley was chosen to host a campus tour for a select group of conference attendees. The focus was on sharing best practices, innovative use of card technology, and discussion of the latest technology available. The Cal 1 Card tour illustrated how services are delivered and managed on campus, and was a great success with the support of other student service providing units within RSSP, the Division of Student Affairs, and Central Campus. Several long-time NACCU conference attendees said that this was “by far the best tour” they had ever experienced.

 

 
Conference Services

Conference Services

 

Conference Services once again outpaced projections and realized an 11.5 percent increase in conference-generated revenue as compared to the prior year. Conference Services continues to earn multiple individual awards, as well as ongoing team certification, as a One-Stop Shop through the Association of Collegiate Conference and Events Directors International. This certification reinforces that UC Berkeley Conference Services is a recognized industry leader.