Service


Highlights for Student Affairs Strategic Priority: Service
Goals: Enhance program services and delivery; leverage technology


Cal Student Central

Cal Student Central

 

The biggest and best innovation for Cal Student Central this past year has been strengthened cross-departmental partnerships. CSC provided both the Educational Opportunity Program and University Health Services with licenses for a customer-relationship management product. Using this platform, each department is able to approach advising holistically, integrating all information from a student that’s in the system. CSC also worked with the College of Letters and Science to collaborate more closely on academic advising matters; thanks to this partnership, students from the campus’s largest college now better understand the administrative processes and ramifications related to academic performance, withdrawals, and other academic-advising matters. CSC also implemented a student satisfaction survey, which showed upwards of an 85 percent satisfaction rate and garnered useful feedback that will result in continuous service enhancements. 

 

Berkeley Bulletin

Office of the Registrar

 

Support became the theme for Office of the Registrar in 2014-15. To help prospective and current students understand the range of academic opportunities offered on campus, Registrar staff helmed two major projects: the Berkeley Academic Guide and Campus Classrooms. The Guide (guide.berkeley.edu), launched in its current format last year, harnessed technology to showcase all courses and departments; students now can search interactively all the majors, minors, and degree program offerings. Campus Classrooms sought to improve the “brick-and-mortar” experience by improving the physical environment, using classrooms to support pedagogical changes, and working with Educational Technology Services to add more active learning classrooms. Finally, Registrar staff received support with several initiatives, implemented with the help of Learning and Development, designed to engage and instruct staff, with a view to considering the future needs of the department and campus.

WiFi

SAIT 

 

Over the past 12 months, SAIT continued to focus on meeting the needs of customers and supporting the students, staff, and faculty who use the systems we maintain while continuing to do the very crucial work of providing an excellent student experience. An integral part of providing these services is making certain that IT operations are professionally managed and staffed. SAIT launched its Workforce Strategy Plan in January. The plan includes many components such as reviewing all job descriptions, evaluating staffing levels and equity, and benchmarking our workforce to colleagues in other IT operations across campus (OCIO/IST, CSS-IT and ETS). A significant portion of this work has centered around professional development planning for all SAIT staff. By the end of the year, each staff member in SAIT will be educated on eight domains of competencies, and will work with managers to create professional development plans for the coming year.

Student Conduct

Center for Student Conduct

 

The Center for Student Conduct managed 959 total conduct cases in the last fiscal year. The Center faced an urgent need to help the campus address and respond to sexual assault and misconduct, handling a four percent increase (47 to 49) in the number of sexual misconduct incidents they responded to in FY 2014-15, and a 31 percent increase (13 to 17) in the number of sexual misconduct incidents that became student conduct cases. These cases, which have increased in both numbers reported and the need for adjudication, are complex  compared to other cases the Center manages, and require a much higher level of engagement. As part of the Center’s response in this area, it has played a strong role in the campus response toClery Act, Office of Civil Rights, and state-level audits. Center Director, Hallie Hunt, was also a member of UCOP president Janet Napolitano’s Task Force on Preventing and Responding to Sexual Violence and Sexual Assault.

Enterprise Operations

Cal Dining

 

Compared to the year prior, Cal Dining increased revenue by 31 percent ($864,000), increased the number of meal plans sold by 20 percent, handled more than 2,500 more events, and served more than half a million more customers. In addition, Cal Dining continues to be an innovative leader in locally sourced, organic, healthy, sustainable food, partnering with the UC-wide Global Food Initiative, improving food security on campus and in the community, and attaining national recognition for the “extreme local” Food Day menu and for delicious, healthy and sustainable foods.

Fiance Group

Finance

 

The Student Affairs Finance Office celebrated its first full year as a team in October 2014. In fiscal year 2014-15, Finance rebuilt a more transparent out-year budget for ASUC and RSSP that was shared across campus and external stakeholders, with a highly-positive reception. Finance developed training budget modules and materials for the division, while developing an improved system of automated reports using SmartView, eliminating the need for manual entries and reducing error. 

 

Student Affairs Business Operations

BusOps 

 

In FY 2014-15, Student Affairs Business Operations (BusOps) completed an ambitious four-year plan to integrate BusOps into all Student Affairs units, on-boarding the largest unit (RSSP, which includes more than 1,000 staff members) in July 2014. As a result, BusOps now offers integrated services to all units throughout the division, ranging from financial services, procurement, document imaging, travel management, safety,coordination, building management, event planning, workforce planning, and many others. In addition, the team was restructured to manage the growing service demand, growing from four internal units to nine.

 

Student Affairs Communications

Student Affairs Communications

 

In 2014-15, Student Affairs Communications unveiled a brand-new structure featuring dedicated specialists to meet the growing needs across the division for high-quality messaging, marketing, digital design, and print collateral. The revamped team now includes dedicated client relationship managers and campaign strategists, highly experienced web and graphic designers, critical communications counsel, and expert writers. As a result of this newly-established team and processes, the team is positioned to serve the entire division in an expanded capacity.

Student Information System

 

 

 

Student Information Systems (SIS) Project

 

The Student Information Systems (SIS) Project is a major campus wide effort to develop a modern integrated system that supports all student and academic processes, and transforms the students' experience by providing new tools for admissions, enrollment, registration, financial aid, student accounts, and advising. The SIS Project team is made up of campus Subject Matter Experts (SMEs) and a proven implementation vendor, Sierra-Cedar. The SMEs include Student Affairs staff from Undergraduate Admissions, Financial Aid, Office of the Registrar, and SAIT. This expert knowledge will drive the design of replacing the current constellation of aging, disparate, and internally built and maintained student systems with a modern, nimble and effective system. (sisproject.berkeley.edu)

Cal 1 Card

Cal 1 Card

 

As of fall 2014, incoming students are able to submit their own student ID photos online, which has reduced the average Cal 1 Card distribution time for each CalSO session cohort (~400 students) from 2 hours down to 30 minutes per session. As of spring 2015, in an effort to identify and unify all types of students, incoming and continuing University Extension Concurrent Enrollment students now also receive Cal 1 Cards to access Library Services, Cal Dining Meal Plans, RSF memberships, on-campus door readers, and more.

Conference Services

Conference Services

 

Conference Services once again outpaced projections and saw an astounding 14 percent increase in conference-generated revenue as compared to the prior year. Conference Services continues to be recognized with multiple individual awards, as well as ongoing team certification as a One-Stop Shop through the Association of Collegiate Conference and Events Directors International. This certification means UC Berkeley is recognized as a leader in the field.