student and campus images with buttons for access, service and engagementimage of students with word "Service"The Year in Student Affairs 2012-2013 | Highlightsimage of students with word "Engagement"image of students with word "Service"campanile image with word "Access"

Service

Highlights for Student Affairs Strategic Priority: Service

Goals: Enhance program services and delivery; leverage technology

Cal Student Central staff works with a student

Cal Student Central: Streamlining Student Services

Opening its doors on Sproul Hall’s main floor in January 2013, Cal Student Central is the single destination for information and assistance about financial aid, fees and billing, payments, disbursements, registration, and enrollment. Cal Student Central staff members provide front-line services in partnership with the Financial Aid and Scholarships Office, the Office of the Registrar, and Billing and Payment Services. Before Cal Student Central opened, students traveled between offices—often a 15-minute walk across campus—to take care of some of the most common University business.  Now students get information and assistance in one central place. Read more | Cal Student Central

photo of new Career Center office

Career Center Moves to Lower Sproul Area; Launches Career Ladders 

The Career Center’s move to 2440 Bancroft was completed on budget, and its more central location in the Lower Sproul area has enhanced student access to its services and programs, and given Career Center staff easier access to campus partners and departments. In addition, the Career Center received a $100,000 grant from UC Berkeley Trustee Kathy Kwan to develop online career development tools, called Career Ladders, for students in the College of Letters and Science; the Career Ladders tools launched successfully in spring 2013. Read more | Career Center

image of technology staff around conference table

New Student and Academic Information System: From Dream to Reality

After Student Affairs and IST completed a detailed technical analysis of the student information system landscape, and spurred by Student Affairs' departure from the Kuali Student development consortium, the campus approved a plan to move forward with the purchase and implementation of a new student and academic information system. In the 2013-14 academic year, the team will be  working with all of the impacted service offices, as well as faculty, academic advising staff, and students, to gather requirements for the new system. A Request for Proposal will be issued, with the goal to begin implementation of the new system in the summer of 2014.

stock photo depicting cyber security

Technology Roadmap for the Future of UC Berkeley 

Student Affairs is leading the Student Information Systems (SIS) replacement effort, working with the CIO and other campus partners. Student Affairs Information Technologies (SAIT) expanded its portfolio management approach and developed a disciplined multiyear technology planning process (including a Divisional Technology Plan), along with an integrated approach to the SIS roadmap planning. SAIT also completed a preliminary Student Information Systems roadmap and began implementing the first phase of the SIS projects. In addition, SAIT worked to consolidate technology, tools, and systems such as ticketing, Client Relationship Management (CRM), and events management systems to leverage campus standards and practices.

student affairs group at Stay Day

Learning and Development Department Launched

The newly formed Learning and Development department began in June 2012 from a common-good initiative created by the Student Affairs Executive Team. In addition to its manager, L&D hired two new career staff members, as well as two student staff, and began to develop its structure.  With a new team and a lot of demand, L&D began to respond to divisional initiatives and needs. L&D led the development of Student Affairs performance management training, developed a quarterly performance review structure, created a divisional onboarding program, developed a new website and lead many other learning and development initiatives within the Division.

dream big banner with campanile and campus in the background

Student Affairs Embarks on “Dream Big” Strategic Planning Initiative

The Division of Student Affairs has taken a long-term, thoughtful approach to its strategic planning this year. Instead of looking only at the next three to five years, the division is embarking on a multiyear process to prepare to meet the needs of the future. The "Dream Big" strategic planning initiative sets ambitious goals that may take 10 to 30 years to achieve; it will  also include elements that will have an immediate impact on both students and staff. This strategic planning process spans the entire division, with an approach of high involvement and participation among many stakeholders both in and out of Student Affairs.

 

SAIT logo

SAIT: Using Technology to Transform the Student Experience

To enhance program services and delivery, Student Affairs Information Technologies (SAIT) performed a “post-implementation” audit of the organization—focusing on people, processes, and tools—and worked with the Student Affairs executive team to refine the organization based on the consultant’s report, recommendations, and benchmarking. SAIT also integrated the Student Information Systems (SIS) team into SAIT to strategically align all core technology efforts that affect students, performed an Organizational Readiness Assessment in preparation for the campus SIS Replacement Project, and developed a comprehensive security education and training program for all divisional staff about privacy, security, and student data issues.

 
quote reads: thinking different is way more successful than thinking harder

Student Affairs Senior Leader Onboarding

The Division of Student Affairs and the executive team have envisioned a comprehensive onboarding approach to the University of California, Berkeley, where nuanced opportunities and challenges for senior leaders will be more fully revealed. The goal of this program is to smoothly and effectively transition Student Affairs senior leaders into their roles. Newly hired leaders will learn from those who have already successfully navigated this organization, as well as experts in the field. The Senior Leader Onboarding Program has five main components: 1) Understanding the Qualities of a Student Affairs Leader, 2) Goal Development and Alignment, 3) Networking: Student Affairs Leader Qualities and Operational Success, 4) Coaching, and 5) Leadership Effectiveness Assessment.

photo of BusOps home page

Business Operations Creates One-Stop Shop for Scanning, Cashiering, and Mail Services

Student Life/Admissions and Enrollment Business Operations (SLAEBO) created a one-stop shop for scanning, cashiering, and mail services to increase efficiency and streamline workflow processes. Student Affairs Information Technologies (SAIT) supported the initial move-in and build-out of the new one-stop shop's business operations environment, and the Financial Aid and Scholarships Office (FASO), the Office of Undergraduate Admissions (OUA), and the Office of the Registrar (OR) are participating in this project.  As part of the scanning implementation, OUA will now be completely paperless in its evaluation process of documents submitted by incoming students who have declared their Statement of Intent to Register (SIR). In addition, SLAEBO's work to reconfigure Sproul Hall  to better utilize space is two-thirds complete.  Visit BusOps

screenshot of financial planning in context slide

Student Affairs Adopts Proactive Financial Strategy; Puts Cal Planning Into Practice

The Division of Student Affairs has adopted a proactive approach to managing resources, which includes being more strategic about allocating resources, looking for new revenue opportunities, and considering the entire resource base, including reserves, to support critical investment needs. Using the new campuswide budgeting tool, CalPlanning, helps to achieve this strategy. CalPlanning allows for comprehensive and consistent budgeting across the university, and while CalPlanning requires a significant level of detail, Student Affairs was able to meet the challenge and provide a clear, comprehensive report to the Chancellor and the Vice Chancellor of Administration and Finance as part of the fiscal year 2013-14 budget. CalPlanning helps the division get more accurate reports to allow better alignment of  resources to strategy, and will enable multiyear, strategic decision-making.  Read more

UC Berkeley staff networking

Student Affairs Onboarding: Go Forth, Go Bears

Go Forth, Go Bears (GFGB) helps new employees understand the Division of Student Affairs and the long history and culture of the University of California, Berkeley, as well as its financial future. This interactive three-session series gives new employees and their supervisors a chance to hear directly from Student Affairs executives and other campus leaders. Student Affairs executives welcome new employees at the first session by framing the bright spots of the division, as well as how to be successful. In the second session, Associate Vice Chancellor and Chief Financial Officer Erin Gore articulates the financial health of UC Berkeley in a easy-to-understand, practical approach that she delivers with humor and compassion. In the final session, Vice Provost of Teaching, Learning, Academic Planning, and Facilities Catherine P. Koshland shares her insights into the culture of  Berkeley. Understanding Berkeley's organizational culture helps new employees see their unique contribution to the overall success of the university.

SMART graphic

SMART Review and Recommendation

Following the Campus Shared Services (CSS) implementation, a team will be reviewing and recommending a Strategic Management and Administrative Resource Transition (SMART) structure to maximize service delivery. The SMART Review team began meeting in April 2013 and will be presenting a recommendation to Vice Chancellor Le Grande in June.  Read more

screen shot of BusOps event form

Student Life/A&E Business Operations Launches Online Event Services Form

 
Student Life/A&E Business Operations launched an online event services form to enhance customer service and improve communication. The online tool was launched in February 2013 and metrics are now being gathered which will be useful in planning for the 2013-14 cycle of events and activities. View the form