Giving and Receiving Feedback
SKILLBUILDER 2: RECEIVING FEEDBACK IN A NON-DEFENSIVE MANNER
Hearing feedback from others is not always easy. The listener is challenged to vulnerable and open-minded in receiving the feedback. Here are some tips:
- Try to shift your mindset from “this person is attacking me/does not like me” to “this person is giving me a gift by providing insight me insight of how I am being perceived.” Their information about you may come as a surprise. However, this is an opportunity to grow.
- Listen with an open mind. Some individuals may immediately go into a thought process of how they would respond to the other person. Be present to hearing their observation of you.
- Rearticulate the behaviors that the person observed once you’ve listened to their feedback. “If I understood correctly, you observed/saw/noticed that I….”
Thank the person for making you aware of how you may have been perceived and share your thoughts about what happened. “I’m glad you’re telling me this. I didn’t realize I was coming across this way. What I thought happened was….”