Business Operations

Business Operations, or BusOps, provides a one-stop business operations shop for Student Affairs departments and the Shared Services Centers (LHS Center, RSSP Center, and Student Life/A&E Center). The BusOps team provides a wide range of services to the division including all human resources activities, payroll, cashiering services, purchasing, reimbursements, facilities management, event planning and management, office machines, building access, telephone and network services, and more.

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Business Operations Creates One-Stop Shop for Scanning, Cashiering, and Mail Services

Student Life/Admissions and Enrollment Business Operations (SLAEBO) created a one-stop shop for scanning, cashiering, and mail services to increase efficiency and streamline workflow processes. Student Affairs Information Technologies (SAIT) supported the initial move-in and build-out of the new one-stop shop's business operations environment, and the Financial Aid and Scholarships Office (FASO), the Office of Undergraduate Admissions (OUA), and the Office of the Registrar (OR) are participating in this project.  As part of the scanning implementation, OUA will now be completely paperless in its evaluation process of documents submitted by incoming students who have declared their Statement of Intent to Register (SIR). In addition, SLAEBO's work to reconfigure Sproul Hall  to better utilize space is two-thirds complete.  Visit BusOps

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SMART Review and Recommendation

Following the Campus Shared Services (CSS) implementation, a team will be reviewing and recommending a Strategic Management and Administrative Resource Transition (SMART) structure to maximize service delivery. The SMART Review team began meeting in April 2013 and will be presenting a recommendation to Vice Chancellor Le Grande in June.  Read more

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Student Life/A&E Business Operations Launches Online Event Services Form

Student Life/A&E Business Operations launched an online event services form to enhance customer service and improve communication. The online tool was launched in February 2013 and metrics are now being gathered which will be useful in planning for the 2013-14 cycle of events and activities. View the form

Additional Highlights

  • Susan Roach received an Excellence in Management Award. "Susan exemplifies the qualities of a strong leader and mentor. Susan cares about her staff and wants us to succeed in roles we excel at within the department. She is open to sharing ideas and presenting challenges and opportunities that encourage us to come together and think critically and strategically. Susan’s leadership is fair and transparent. She offers an enormous amount of trust to staff."
  • The consolidated Scanning, Cashiering, and Mail Services Center opened in December 2012, is now successfully handling processes for its partner offices, and is streamlining processes for maximum efficiency in the future.
  • Phase II of the Office of Undergraduate Admissions (OUA) scanning implementation is now live. OUA will now be completely paperless in its evaluation process of documents submitted by incoming students who have declared their Statement of Intent to Register. During this phase, the Office of the Registrar and all Berkeley colleges will also be able to access the OUA ImageNow drawer to view complete student files.
  • The Sproul Hall reconfiguration is approximately two-thirds complete. Renovation of common spaces, Office of the Registrar (OR), and parts of the Financial Aid and Scholarships Office (FASO) are still to be completed. OR's renovation is set to be completed by the beginning of fall semester.  FASO's rotundas, 201 conference room, and director’s office doorway are awaiting Physical Plant - Campus Services (PPCS) staff to complete those projects.
  • Student Affairs Information Technologies (SAIT) supported the initial move-in and build-out of the new one-stop shop's business operations environment.